Sync issues

[juliodo]

Hi,

After updating Conpanionlink to 10046, I can't sync between phone and pc.
It keeps spinning unless I re-start my computer.
I have PC CRM Standalone 1056

Thanks

[Thomas]

Juliodo,

To clarify is the PC CRM build 1856? Can you check in the DejaOffice PC CRM Settings > Sync Settings > Check at the top, what does it list is controlling the sync?

[juliodo]

Yes. Sorry, it is PC CRM 1856

What does it list is controlling the sync? It is Dejaoffice PC CRM standalone.

[Thomas]

What Sync Method are you using? Wifi, USB, DejaCloud? When you click Sync on the PC, in the bottom left are there any errors?

[juliodo]

Dejacloud.
No errors.

I just notice that the Dejaoffice PC CRM Sync doesn't work after I close my laptop. If I do a re-start, then it is syncing normally.
Also, when I go to Sync settings and click on Settings for PC Data Source or Mobile phone or tablet, I get no response.

I was reading that I may need CL11. Does that apply to me? How do I know what CL version I have?

[juliodo]

Hello,

Doing a follow up on this issue: I have to go to Task Manager and terminate PC CRM to be able to syncronize after my PC gets inactive overnight. Thanks.