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  • badi_au
    Junior Member
    • Jul 2011
    • 10
    #1

    Dejaoffice newest version

    I just downloaded the newest app version off dejaoffice (Version 1.2.4). After installing the app, the app can't be started. After starting -> black screen and after a few second the iphone returns to main screen.
    Before the update the app was running well but slow - I have 2200 contacts in my adressbook.
    Please need urgent help!!

    Regards
    Tags: None
    • Thomas
      DejaOffice Team Member
      • Dec 2010
      • 3008
      #2
      Originally posted by badi_au View Post
      I just downloaded the newest app version off dejaoffice (Version 1.2.4). After installing the app, the app can't be started. After starting -> black screen and after a few second the iphone returns to main screen.
      Before the update the app was running well but slow - I have 2200 contacts in my adressbook.
      Please need urgent help!!

      Regards
      Hello Badi_au

      The best way to fix this is following these steps:
      1. Uninstall DejaOffice from your iOS device.
      2. Open CompanionLink Setup on your PC Desktop.
      3. Click Options and click Purge and Reload All. (A dialog box will display confirm you want to purge n reload on the next sync.)
      4. Reinstall DejaOffice and complete the Setup Wizard.
      5. Sync your phone. (A purge and Reload Sync may take longer than a normal sync. Be patient and let it complete it's process.)

      If that doesn't work for you use the link below to make a support ticket. Add a link to this thread in the issue description as well as a thorough description of the current state of your device.

      DejaOffice Tech Support
      http://www.dejaoffice.com/support.html
      Contact DejaOffice support. Access support documents online, post in our forums, or send us a support ticket.


      I hope this helps.
      - Lead QA

        Comment

        • badi_au
          Junior Member
          • Jul 2011
          • 10
          #3
          Hi Thomas

          Every step done as you wrote --> works perfectly now. Even sync with iphone calender works now properly. Before there were also Problems.

          Thank you very much for the fast and very helpful instructions!!!

          Best regards from Switzerland!

            Comment

            • Thomas
              DejaOffice Team Member
              • Dec 2010
              • 3008
              #4
              Originally posted by badi_au View Post
              Hi Thomas

              Every step done as you wrote --> works perfectly now. Even sync with iphone calender works now properly. Before there were also Problems.

              Thank you very much for the fast and very helpful instructions!!!

              Best regards from Switzerland!
              badi_au Grüezi!

              So glad things are back to working correctly for you.

              Enjoy!
              - Lead QA

                Comment

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